Terms and Conditions

1.       PURCHASE & BOOKING

1.1. It is strictly your responsibility to book your flight and fly before your ticket expires. Our staff will not call you to offer flight dates.

1.2. Tickets are valid for one year from the date of purchase, unless otherwise stated. Flights, including rebooking, must be booked and flown within the year. 

1.3. Flight availability is strictly subject to seat availability at the time of booking or rebooking. Flights are scheduled on the majority of weekdays and weekends in the year with periods set aside for maintenance.

1.4. Sale Discounts and Special Offers are not available on Corporate and Charter Customer bookings.

2. REFUND

2.1. You are entitled to a refund on unused tickets (i.e. no flight booking made) should you change your purchase decision within 14 days of ticket purchase.

2.2. There is strictly NO REFUND available with our “NON-REFUNDABLE tickets and you will need to book/rebook your flight before the expiry date.

2.3. All tickets/vouchers are non-refundable apart from the “Any Day Refundable or Any Day Refundable PLUS” vouchers, which entitles you, subject to conditions, to a monetary refund under paragraph 2.3.1

2.3.1 Monetary Refund – you are entitled to a monetary refund for each “Any Day Refundable” or “Any Day Refundable PLUS” vouchers as follows:

-  ANY DAY REFUNDABLE VOUCHER/TICKET

2.3.1.1.1 If you do not fly on THREE booked dates because the flights are cancelled by us or our pilot.

-  ANY DAY REFUNDABLE ‘PLUS’ VOUCHER/TICKET

2.3.1.2. At any time until 14 days (336 hours) before a booked flight when paragraph 3.2.2. will apply. 

2.3.1.3 The following conditions apply to a refund on the REFUNDABLE tickets listed above:

– You must notify us in writing that you want a refund instead of flying, within 21 days of the date booked for the last flight attempt.
– We will deduct a £20 handling fee per ticket/voucher. Fee includes VAT at the applicable rate.
– We are only able to make a refund to the buyer of the vouchers.

2.4. If you have purchased a voucher pursuant to a “2-for-the-price-of-1” or “buy one get one free” offer, the full price voucher or vouchers will be treated as having been redeemed first. We will not refund the value of the “free” voucher

2.5. We are only able to provide a refund if you have a voucher that was issued by us and, even though you are bound by the terms and conditions in this Contract, if you have a voucher that was issued by someone other than us you should refer to them for any potential refunds.

2.6. The ticket, e-ticket or Gift Card may be transferred to another person, and by their acceptance of that transfer, the recipient accepts these terms and conditions. The transfer is subject to the payment of a fee of £20.

2.7. Loch Lomond Seaplanes WILL NOT REFUND purchases in the event of passenger personal circumstances such as illness, injury, travel issues or other unseen personal circumstances which preclude the use of their tickets in accordance with these terms and conditions.

IMPORTANT – WE STRONGLY RECOMMEND THAT PASSENGERS TAKE OUT PERSONAL “MISSED EVENT” INSURANCE ON THEIR OWN ACCOUNT TO COVER FOR UNSEEN PERSONAL CIRCUMSTANCES.

3. POSTPONEMENT BY YOU

3.1. You should contact us immediately by telephone or email (social media and voice mail messaging are not acceptable) if you need to change or cancel your booking. In this case, the cancellations terms are as follows:

3.2. You can postpone taking your flight after you have booked by cancelling your booking provided you contact us in writing or by email. In the event that you contact us to cancel your flight for medical reasons and you do not give us the notice stipulated below, we may require you to supply us with such medical evidence of your inability to fly. 

3.2.1.  “NON-REFUNDABLE” ticket/voucher : you may cancel or change your booking with no penalty until 3 days (72 hours) before the flight. Less than 3 days (72 hours) notice of a cancellation will incur a charge of 100% of the ticket price.

3.2.2.  "REFUNDABLE” ticket/voucher : you may cancel or change your flight booking until 14 days (336 hours) before your flight. Less than 14 days (336 hours) notice of a cancellation by you will incur a charge of 50% of the ticket price. Less than 7 days (168 hours) notice of a cancellation by you will incur a charge of 100% of the ticket price. The aforementioned charges relate to each ticket purchased.

3.3. If you do not participate in your flight on the booked date, unless you have postponed it in accordance with paragraph 3.1. and the provisions in those paragraphs concerning postponement apply, you will not be entitled to re-book or to any refund. This will not apply if you do not participate because of any cancellation or postponement under paragraph 4.1.

4 CANCELLATION, POSTPONEMENT BY US OR THE PILOT

4.1 We, or our pilot, may at our or their discretion cancel your flight for any booked date or alter its time without notice because of matters beyond our or their reasonable control, for example adverse weather conditions or for safety or legal reasons.

4.2 Provided you have booked a flight on at least one occasion during the initial validity period of your voucher and the flight has been postponed or cancelled by us or the pilot (4.1.), we will automatically extend your validity period to be a minimum of TWO months from the last cancellation.  

4.3. If your flight on any booked date is cancelled, you must book a new date and time within your ticket/voucher validity period.

5. LIABILITY

5.1. We will not be in breach of the Contract between you and us in relation to your flight or otherwise be liable to you for any delay in performing or any failure to perform any of our obligations under the Contract if it is caused by any circumstances or event beyond our or any pilot’s reasonable control, including by way of example any strike or industrial dispute, inclement weather, natural disasters, pandemics or failure of any equipment.

5.2. To the fullest extent permitted by law, we will not be liable in any way (including for breach of contract) for any financial loss, liability, damage, costs or expenses arising directly in the natural and ordinary course or indirectly from or in connection with the Contract or the voucher or gift extra merchandise sold to you, unless it is caused by our negligence.

5.3. These Terms and Conditions contain all of the Terms and Conditions of the Contract between you and us in relation to the vouchers and your flight. You must satisfy yourself therefore that all statements or Terms and Conditions relating to the Contract on which you are relying are contained in those Terms and Conditions. No variations to any of these Terms and Conditions or any of those other documents will be valid unless agreed to in writing by us and you.

6. YOUR RIGHT OF CANCELLATION

6.1. You have the right to cancel the Contract in respect of all (or some) of the vouchers and other products you have agreed to buy direct from us under the Contract at any time up to the end of the 14th day after you receive the vouchers and other products, subject to paragraph 6.2.

6.2. The Contract cannot be cancelled, nor any refund provided if you have used the tickets/vouchers to book onto a flight within 14 days of purchase and that flight has gone ahead. If that flight is cancelled, your 14-day right to cancel period resumes in accordance with paragraph 6.1.

6.3. To exercise your right of cancellation, you must give us, within the period stated in paragraph 6.1, written notice of cancellation by delivering it or sending it by post or email to the relevant address or email address shown in the “CONTACT” section of our website, giving details of the vouchers (or the vouchers in respect of which the Contract is cancelled).

6.4. If you cancel the Contract in whole or part in accordance with paragraph 6.1, we will re-credit to your credit or bank debit card or refund you as soon as possible, and in any event within 14 days of receipt of the notice of cancellation, any sum debited by us to your card or paid by you for the vouchers in respect of which the Contract is cancelled.

7. CANCELLATION BY US

7.1 We reserve the right to cancel the Contract between us if:

7.1.1. One or more of the vouchers or other products you ordered was listed at an incorrect price due to a typographical error or an error in pricing information received by us from our suppliers.

7.2 If we do cancel your Contract we will notify you by email and will re-credit to your account any sum deducted by us from your original method of payment as soon as possible, but in any event within 14 days of your order. We will not be obliged to offer any additional compensation, for example travel, accommodation, for disappointment suffered.

8. MISCELLANEOUS

8.1. These Terms and Conditions, together with our current website prices, contact details and Privacy Policy, set out the whole of our agreement relating to the supply of the vouchers to you by us. Nothing said by any sales staff on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any vouchers offered for sale by us. Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

8.2. The provisions of the Contract are separate and if any provision or part of it is held to be invalid or unenforceable by any court or other body of competent jurisdiction that will not affect the other provisions or the remainder of the relevant provision.

8.3. You may not transfer or otherwise deal with all or any of its rights or obligations in relation to the Contract without our prior written consent. We will be free to transfer all of our rights and/or obligations in relation to the Contract provided that does not adversely affect you.

8.4. If you or we do not strictly enforce our respective rights, that will not in any way affect any of your or, as the case may be, our rights in respect of the Contract.

8.5. Anyone who is not a party to the Contract has no right to enforce any provision of the Contract under the Contracts Act 1999 (Rights of Third Parties).

8.6. Any notice or claim under the Contract must be in writing and will be effectively served on you if it is personally delivered, or sent by pre-paid first class post or email to the address or email address you give us and on us if it is delivered or sent to the postal or email address set out in the “CONTACT” section of our website. In addition, a notice of cancellation may be given in accordance with paragraph 6.

8.7. If you purchase a flight as a gift, you must ensure that your recipient receives and understands these terms and conditions.

8.8. Passengers must agree to accept up to a one-hour delay to the departure of their flight.

8.9. Children under twelve years of age must be accompanied by a responsible adult.

8.10. Children must be two years or over. In addition, due to the seat belt arrangement in the seaplane, children must be over one metre in height.

8.11. Children under 12 years old qualify for the CHILD price, where applicable.

8.12. Animals are not permitted on the flight.

8.13. Neither smoking nor consumption of alcohol is allowed on board the aircraft.

8.14. Passengers ARE permitted to use their mobile phones and cameras during flight and after disembarkation but their use, for safety reasons, is STRICTLY PROHIBITED on any part of the dock or during the emergency briefing PRIOR to boarding.

8.15. You must arrive at least 30 minutes before the scheduled take-off time. Safety briefings and passenger boarding commence 20 minutes before the scheduled take-off time. The pilot may depart without you if you fail to arrive 30 minutes before the flight. In this case, a charge of 100% of the ticket price will be levied.

8.16. All telephone calls may be recorded.

8.17. You MUST advise well in advance of the flight of any condition, illness or specific needs that you may have that might affect your ability to fly, board the aircraft or understand, in full, the safety briefing.

8.17.1. PASSENGERS MUST BE ABLE TO BOARD THE AIRCRAFT AND OPERATE EMERGENCY EXITS UNAIDED.

8.17.2. Seaplanes differ greatly from large airliners and do not have cabin crew which means that we may not be able to accommodate particular specific needs which would be acceptable on an airliner.

8.17.3. Please review the SPECIFIC NEEDS and BOARDING information on the website under the INFO menu for detailed information. If you are in any doubt whatsoever, please contact our staff for advice. The pilot will do all that can be done to accommodate any such condition, illness or need, subject to the practicalities of doing so and in accordance with our overriding obligation to the safety of all passengers and crew as well as the aircraft itself. If, in the opinion of the Captain, you are unable to board the aircraft and operate emergency exits unaided you will be denied boarding and forfeit your ticket.

9. GOVERNING LAW AND JURISDICTION

This contract will be governed by Scots law and subject to the exclusive jurisdiction of the Scottish courts.